The Future of Employee Experience

Registration

Registration, Coffee.

30min

Foyer

Opening

Official Opening of the Conference

20min

New York, City Halls

Svetlozar Petrov

Svetlozar Petrov is the manager of the JobTiger – HR services company and one of the founders of www.jobtiger.bg – first professional and fully integrated site for job ads in Bulgaria. He is also a member of the Board of Trustees of the American University in Bulgaria, member of the Board of Trustees of Veliko […]

Partnering for the Future: the Education-Business Nexus

The globalized and increasingly digitized economy poses new challenges to education institutions, businesses, and individuals alike. Understanding and addressing those challenges requires new and innovative approaches both on the part of education institutions and businesses. The ability of education and business to work together and jointly come up with a vision and ideas to meet such challenges will be crucial for attracting, developing, and retaining talent. We will discuss the role and evolving nature of the education-business nexus. This session will be held in Bulgarian.

40min

New York, City Halls

Emilia Zankina

Education: PhD, Graduate School of Public and International Affairs, University of Pittsburgh, 2010. Certificate in Advanced Russian and East European Studies, University of Pittsburgh, 2005. Teaching: Interests Public Policy, Comparative Politics, Research Methods, East European Politics, Bulgarian Politics, Russian Politics, Political Parties. Research: Interests East European politics, Elite theory, Populism, Civil Service Reform, Democratization, Political […]

Holistic approach in developing people

As professionals, today, we live and work in exciting yet challenging times. Stop for a second and think about the amount of major changes our workplace continues to experience, with more technology and automation, new business models, evolving product and service offerings, and ever-increasing customer expectations. This session will be held in Bulgarian.

15min

New York, City Halls

Emil Minev

Experience within HR systems and especially at training system design, development and implementation. Specialist in group dynamics and training design.

Coffee Break

Enjoy nice coffee while networking with colleagues.  

15min

Фоайе

Workshops

The workshops are devoted to different aspects of staff training and development and are held in parallel in three different halls: New York, City and Manhattan. Each participant can choose which workshop to visit.

90min

Зали Ню Йорк, Сити и Манхатън

Learning Design – workshop

This Learning Design Workshop is a … -hour hands-on experience where trainers, consultants, instructional designers and HR professionals like you, learn and experience the framework that integrates brain-based learning, story-telling, gamification, enrichment and visual thinking into one course design. With a learner-centred perspective we will empower you by helping you develop a deeper understanding of how people learn. The principles covered in the workshop are distilled from research from a variety of disciplines like neuroscience, bio-chemistry or cognitive psychology and narrowed to an easy to use pattern. Learning is enhanced by environmental enrichment. Research finds that the environments in which people participate in more challenging cognitively stimulating activities, results in greater cognitive reserve. In this workshop you will learn how to easily produce tools that stimulate the brain within physical and social surroundings. When training feels dull, people are not being engaged and motivated. Research supports the effectiveness of game-based learning and practicians give us the tools to use them. You will learn and see through examples how the main game principles work and how they can be integrated into your learning designs in the simple way. The workshop will be held in english.

90min

Зала Ню Йорк

Olimpia Mesa

Olimpia Mesa is the one who opened the first instructional design company in Central and Eastern Europe. She did her training and received the necessary certificates for this activity from a US company which later invited her to be their representative figure in Europe. Olimpia is the course creator behind hundreds of successful corporate and […]

Role, performance and team: a game of analogies between the world of sport and the world of organizational psychology – workshop

Sports metaphor as a key to understanding the importance of human factor in achieving high business results. Some basic notions of sporting language such as "individual role", "performance", "team achievements" and "motivation" will help us in this game of analogies between the world of sport and the business world. In this analogy, Asses will lead to an interactive reflection on the understanding of strategies for building high-performance teams in a corporate environment. This session will be held in Bulgarian.

90min

Зала Сити

Konstantin Papazov

Konstantin Papazov is a basketball coach of “Levski Lukoil” basketball team. Konstantin Papazov, better known as Titi Papazov, was president of BC “Slavia”, coach of Levski and Lukoil Academic male teams, as well as men’s national team. As a coach of “Levski” he won twice the Bulgarian Cup – in 2009 and 2010 respectively against […]

Todor Todorov

Todor Todorov is a criminal psychologist, manager of ASES Ltd. Between 1999 and 2012 he worked in the Criminal Psychology Sector of the Institute of Psychology-MIA and from 2009 to 2012 he was the head of the sector. As a criminal psychologist, Todor Todorov has a wealth of practical experience in the field of psychological […]

Use of Technology in exploration of engagement – workshop

This session will be held in Bulgarian.

90min

Зала Манхатън

Petya Nikolova

Petya Nikolova leads the Paysafe teams in Bulgaria dealing with recruitment, appointments and trainings. She is responsible for achieving a high level of efficiency in organizing and internal communications with employees.

Emil Minev

Experience within HR systems and especially at training system design, development and implementation. Specialist in group dynamics and training design.

Svetlozar Petrov

Svetlozar Petrov is the manager of the JobTiger – HR services company and one of the founders of www.jobtiger.bg – first professional and fully integrated site for job ads in Bulgaria. He is also a member of the Board of Trustees of the American University in Bulgaria, member of the Board of Trustees of Veliko […]

Lunch

60min

Фоайе, зимна градина

Workshops

The workshops are devoted to different aspects of staff training and development and are held in parallel in three different halls: New York, City and Manhattan. Each participant can choose which workshop to visit.

90min

New York, City, Manhattan Halls

Leaders Growing – workshop

What is the path from an unexperienced young person to a leader? How does a job become a dream job? How do we apply and live human principles in the digital era? Jelena Sivcev, Leadership Development Manager for Eastern Europe in Sitel and Jovana Andjelic, HR Business Partner for Eastern Europe in Sitel share their experience from Sitel, the fast paced BPO company where thousands of young people have had a chance to develop themselves in the past 7 years, including themselves. The workshop will be held in english.

90min

New York Hall

Jelena Sivcev

Jelena Sivcev comes from Belgrade, Serbia. By education she is psychologist and psychotherapist and her passion is working with people. After her experience in psychotherapy, teaching, recruitment and organizational and leadership development, in 2012 she joined Sitel as Learning Specialist, supporting the growth of the newly established Site in Belgrade. After a year she stepped […]

Jovana Andjelic

Jovana Andjelic comes from Belgrade, Serbia. By education she is an economist, holding MBA. Her passion is to create new things. After her experience as HR consultant and Comp&Ben manager, in 2011 she joined Sitel as HR Manager, supporting the establishment and growth of the Site in Belgrade. Sitel was the first global BPO player […]

Business simulations in training

One of the main challenges that contemporary business organisations face in the context of employee experience is that as individuals we find it hard to appreciate the weight of our everyday tasks and decisions on the overall company performance. In theory, we all know that each personal interaction reflects upon the financial result, the future deals, the reputation of an international company. But what does it mean for sales or production or accounting? Can we explain what a senior employee knows about a process with the eloquence required to engage a junior team member with zero experience? How do we get them to work together, especially if they come from different departments? In this workshop we will explore the methodology that board-based, software-assisted simulations offer to provide a tangible and interesting training experience to all team members, regardless of their age, background and position. Let’s find together the ways to help our teams take bigger picture, informed decisions, consider their impact for the actual strategy and collaborate effectively in different industry contexts. We will discuss approaches to harness interaction and demonstrate how business awareness can be achieved through a game cycle. This session will be held in English.

90min

City Hall

Manuel Bellsolell

Manuel Bellsolell is the country manager for Spain and Bulgaria for Business Today International Simulations. He has more than 20 years of experience in the field of B2B trainings and sales as well as consulting services in a broad range of industries – production, machinery, mining, retail, FMCG, IT and software. He has worked for […]

How to Use Design Thinking in Human Resources? – What is the design of the employee experience in your company? How can design help you in attracting and engaging people? – workshop

Design Thinking is becoming more and more active in the strategic management of companies. This short 2-hour workshop will introduce you to the fundamentals of Thinking Design as an approach to creating extra value in human resource management. The focus of this training is on the basic principles and key tools needed to implement Human-centered design in HR. We'll look at Stakeholder Mapping, Personas, and Employee Journey Mapping (Employee's Insights). There will also be a brief practical part in which we will test the tools and become designers. The goal is to support you in your striving to create a meaningful and meaningful experience for your company employees. This session will be held in Bulgarian.

90min

Manhattan Hall

Kalina Zhuleva

My main interest has always been creativity! As a psychologist I was quite interested in the neurotic personality and the role of creativity and empathy in the therapeutic process. Later as I moved to advertising, I was fascinated by the power of the creative process as a solution to complex communication challenges. My many years […]

Coffee Break

Enjoy nice coffee while networking with colleagues.  

30min

Фоайе

Satisfaction Chain Management

Discussion with HR specialists and business leaders. This session will be held in Bulgarian.  

120min

New York, City Halls

Levon Hampartzoumian

Levon Hampartzoumian is CEO and Chairman of the Management board of UniCredit Bulbank since 2001. In the period 1999-2001 he was consecutively Deputy Minister of Economy and Executive Director of the Privatization Agency. His professional experience includes working for PriceWaterHouse Coopers and Earnst&Young. Levon Hampartzoumian has a degree in Chemical Engineering and numerous specializations in […]

Dimitar Tsotsorkov

Dimitar Tsotsorkov has been Chairperson of the Supervisory Board of the leader in Bulgarian ore mining Assarel-Medet JSC since November 20, 2017. He headed the Management Board since 2015 before taking that position. His professional pathway at Assarel-Medet JSC started in 2001 first as a sales and hedging expert and then continued as a department […]

Radomir Cholakov

Radomir Cholakov is Executive Director of Kaolin EAD and member of the Management Board of the Bulgarian Chamber of Mining and Geology. He is a lawyer by education from Sofia University “St. Kliment Ohridski” and have a law master degree from the University of Vienna. His professional career goes through a number of leadership positions […]

Petya Nikolova

Petya Nikolova leads the Paysafe teams in Bulgaria dealing with recruitment, appointments and trainings. She is responsible for achieving a high level of efficiency in organizing and internal communications with employees.

George Uzunov

George Uzunov has started his career in Sitel as a Site Director in 2008, with the responsibilities for the activities of Sitel Sofia with a team of 150 people. Shortly afterwards, he expanded Sitel’s operations in Serbia and few years later in 2012 he stepped in the position of Regional Director for Eastern Europe and […]

Svetlozar Petrov

Svetlozar Petrov is the manager of the JobTiger – HR services company and one of the founders of www.jobtiger.bg – first professional and fully integrated site for job ads in Bulgaria. He is also a member of the Board of Trustees of the American University in Bulgaria, member of the Board of Trustees of Veliko […]

Elena Marinova

Elena Marinova is President of Musala Soft, a software services company with development base in Bulgaria and Macedonia and multinational clients. She is an active community member engaged in strategies and projects dedicated to the promotion and development of the Bulgarian and European business climate, IT education, science, innovation and inspiration of young talents. Elena […]